FAQ

We typically would advise you to clean the petals lightly with wet cloth. You could also use silk flower spray bottle from the store to clean them. Please avoid using bleach because it will change the flower color.

We mainly focus on high quality and real touch artificial flowers. Our design is very different which offers a more modern and contemporary look. Since we work directly with wholesale vendors or manufacture oversea, we can keep our cost very low. This allows us to price our products very reasonably for customers.

Yes. If the product is not made, you cancel it by contacting us. However, we usually arrange the flowers within 24 hours so please do this as soon as possible.

Yes. Before returning, you need to contact our customer service and receive a Return Authorization. You will have to pay for the shipping costs. There is also a 20% restocking fee, plus additional deduction due to value loss (e.g. missing stems, used item). The return method will be store credit only. For custom order, we will not accept return unless the order does not align which our agreement or look different from the pictures.

We work hard to ensure items arrive in perfect condition, but we understand that isn't always the case. If you receive a damaged or defective item, please visit Contact Us and report the issue.

Occasionally, a carrier will not scan a package when pickup or scan too early before it arrives at the final destination. A typical duration is usually 10 business days. If it takes longer than that:

• Check with members of your household, neighbors, doormen, and the front desk to see if someone accepted delivery.
• Look around your delivery area.
• Carriers try to leave packages in safe locations.
• Typical spots include under porches, under benches, back doors, and around garages.
• Check your mailbox.
• Look for an attempted delivery notice.

During shipping, the flower heads may move around and change shape temporarily due to potential heat. It's very simple to bend the stems and move the heads so that you can get the desired look as our photos.

There will be a non-refundable $300 deposit prior. Once you make the deposit, we will assign a designer to work with you. Your deposit will be applied towards your final invoice total. Please navigate to Contact Us page and ask us for more details.

We are an online only retailer. We do not have a store front where you can view our products. Local pickup is not available.